Privacy Policy
Last updated: January 15, 2025
Introduction
AltaLumé Mental Health ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mental health services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request an appointment or consultation
- Fill out contact forms on our website
- Subscribe to our newsletter
- Apply for employment opportunities
- Communicate with us via email, phone, or other methods
This information may include:
- Name, email address, and phone number
- Date of birth and demographic information
- Insurance information
- Medical history and health-related information
- Employment history (for job applicants)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and managing mental health services
- Scheduling and confirming appointments
- Processing insurance claims and billing
- Communicating with you about your care
- Sending newsletters and educational content (with your consent)
- Improving our website and services
- Responding to inquiries and support requests
- Complying with legal obligations
- Processing job applications
Protected Health Information (PHI)
As a mental health provider, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your PHI includes any information about your health status, provision of healthcare, or payment for healthcare that can be linked to you.
We maintain strict administrative, physical, and technical safeguards to protect your PHI. We will not use or disclose your PHI without your written authorization, except as permitted or required by law.
Disclosure of Your Information
We may share your information in the following circumstances:
- With your consent: When you have given us explicit permission
- For treatment: With other healthcare providers involved in your care
- For payment: With insurance companies and billing services
- For healthcare operations: For quality improvement and administrative purposes
- Legal requirements: When required by law, court order, or government request
- Emergency situations: To prevent serious harm to you or others
- Service providers: With trusted third parties who assist in operating our website and services
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Employee training on privacy and security
- Access controls and authentication procedures
Your Rights
You have certain rights regarding your personal information, including:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Restriction: Request restriction of processing your information
- Portability: Request transfer of your information to another provider
- Opt-out: Unsubscribe from marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: